I CAN talk to people on the phone! I don’t know why but I HATE talking when it is a more formal phone call; I just get all nervous. I forced myself out of my comfort zone in order to help the staff. I still get a little nervous, but by the end I had more confidence.
I learned to voice my opinions and that I can make a difference in the effectiveness of a program. I was apprehensive to speak up at first, but I am glad I did. I truly think the clinic is in a better place for the future as a result.
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